Privacy Policy

At Viewjoo, your privacy and trust matter to us. This Privacy Policy explains how we may collect, use, store and share information when you visit our website or use the Viewjoo live streaming application. The app helps users discover creators, watch live streams, interact through chat, send virtual gifts and use coin or reward features where available.

Please read this policy carefully. By accessing or using Viewjoo, you acknowledge that your information may be handled as described here. If you do not agree with this policy, please do not use the website or application.

Information We May Collect

Depending on the features you use and the permissions you grant, we may collect the following categories of information:

• Account Information: Name, username, email address, mobile number, profile photo, date of birth or other details you provide when creating or managing an account.
• Profile and Creator Content: Profile descriptions, preferences, uploaded photos, live-stream titles, comments, messages and other content you choose to submit.
• Live Streaming and Interaction Data: Stream activity, chat interactions, viewer counts, follows, likes, gifts sent or received, and related activity records needed to operate and moderate the service.
• Payments and Virtual Coins: Transaction references, coin purchases, gift transactions, wallet balances and payment status. Card or bank details are generally handled by the relevant payment provider; we do not intend to store full payment card credentials on our servers.
• Device and Technical Information: Device type, operating system, app version, IP address, log data, crash reports, language and network information.
• Location Information: Approximate or precise location only where a location-based feature requires it and you grant the relevant device permission.
• Support Communications: Information you provide when contacting our support team, reporting content or submitting feedback.

Camera and Microphone Permissions

Viewjoo may request access to your camera and microphone when you choose to start or participate in a live video stream, record or upload media, or use another feature that requires audio or video. These permissions are used for the feature you initiate. You can manage or revoke permissions through your device settings; some features may not work without them.

How We Use Information

We may use information for the following purposes:

• Create, authenticate and manage user and creator accounts.
• Deliver live video and audio streams, chat, notifications and other app features.
• Display creator profiles, recommendations, follows and relevant content.
• Process coin purchases, virtual gifts, wallet records and related transactions.
• Provide customer support and respond to questions, complaints and reports.
• Protect users, detect spam, fraud, abuse and security incidents, and enforce our community rules.
• Understand app performance, troubleshoot errors and improve our services.
• Send essential service announcements and, where permitted, promotional communications that you can opt out of.
• Meet legal, regulatory, accounting and compliance obligations.

Live Streams, Chats and Public Content

Live streams, profile details, comments, chat messages, gifts and other content may be visible to other users according to the feature settings and the audience you select. Viewers may be able to capture or share content using their own devices. Please do not share sensitive personal information during a stream or in public areas. We may review or retain content and related records when needed for safety, moderation, support or legal compliance.

Virtual Coins, Gifts and Transactions

Viewjoo may offer virtual coins, gifts or other in-app digital features. We may maintain records of coin balances, purchases, gifts, refunds and transaction status to operate these features and help resolve disputes. Purchases may be processed by app stores or third-party payment providers and are also subject to their terms and privacy policies. Virtual items may have restrictions described in the applicable in-app terms.

How We Share Information

We do not sell your personal information. We may share limited information in the following circumstances:

• With Other Users: Profile information and content you choose to make public, including live streams, comments and creator activity.
• Service Providers: Trusted providers that support hosting, streaming delivery, analytics, customer support, notifications, security and payment processing, under appropriate contractual safeguards.
• Safety and Legal Reasons: When reasonably necessary to investigate abuse, protect users or rights, respond to lawful requests, or comply with applicable law.
• Business Transfers: In connection with a merger, acquisition, financing or transfer of all or part of our business, subject to appropriate protections.
• With Your Direction: When you ask us to share information or otherwise provide your consent.

Data Retention and Security

We retain personal information for as long as reasonably necessary to provide the service, maintain account and transaction records, resolve disputes, enforce our agreements and meet legal obligations. Retention periods may vary by data type and purpose. We use reasonable technical and organisational safeguards designed to protect information, but no online service or transmission method can be guaranteed to be completely secure.

Your Choices and Account Controls

• You can review and update certain profile details through your account settings.
• You can manage camera, microphone, notification and location permissions through your device settings.
• You can control certain public profile and interaction settings where those controls are available in the app.
• You can opt out of promotional emails using the unsubscribe instructions. We may still send essential account, security or transaction messages.
• You may request access to, correction of or deletion of personal information, subject to applicable law and legitimate retention requirements.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to keep the site working, remember preferences, understand traffic and improve performance. You can manage cookies through your browser settings. Disabling some cookies may affect website functionality.

Children’s Privacy

Viewjoo is not intended for children who are below the minimum age permitted to use the service under applicable law. We do not knowingly collect personal information from children in violation of applicable requirements. If you believe a child has provided personal information improperly, please contact us so we can review the matter.

Third-Party Services and Links

The app or website may rely on third-party services or contain links to external websites. Those providers may process information under their own privacy policies. We encourage you to review their policies before using their services.

Changes to This Privacy Policy

We may update this Privacy Policy when our services, practices or legal requirements change. We will publish the updated version on this page and revise the effective date where applicable. Please review this page periodically.

Contact Us

If you have questions, privacy requests or concerns about this Privacy Policy, please contact us using the details below:

Company Name: Viewjoo

Email Address: viewjoo2@gmail.com

Business Hours: Mon - Fri (10 AM - 6 PM)